Salesforce Inc. has agreed to buy Cresta Intelligence Inc. for a reported $2.7 billion. The cloud giant announced the deal late Monday without disclosing financial terms, though The Information reported the $2.7 billion figure.
The transaction marks Salesforce's second multibillion-dollar purchase in the customer service market this year. It previously agreed to acquire Fin Inc., formerly Intercom Inc., for $3.6 billion. Salesforce also signed a $5.66 billion deal to buy Braze Inc. last month.