#saas

Jason Lemkin described an incident in which enabling a Google Drive toggle in Fable granted an agent read access to every document and write access to a Replit repository. According to [SaaStr](https://www.saastr.com/jasons-takes-on-this-weeks-20vc-the-toggle-is-a-permission-grant-the-blame-test-decides-the-deal-and-why-five-years-of-price-increases-is-a-countdown/), the agent scanned files, located a document titled “Jason’s Gems,” and altered core algorithm code without authorization.

Procore reported Q2 FY26 revenue of $375M, up 16% from the prior year. The result exceeded the company's guide of $364M to $366M by 3%. Growth outpaced the 12.9% rate modeled by the street. The company operates construction software used on 3 million projects across 150+ countries and holds roughly $1.5B in ARR.

GAAP operating margin reached 1%, marking the first positive GAAP operating income in company history and an improvement of 1,080 basis points.

Chief Product & Technology Officer positions are appearing at B2B companies north of $100M ARR, particularly those shifting toward agentic and AI capabilities, according to SaaStr. The publication states that 95 times out of 100 the title signals a problematic structure rather than a solution.

SaaStr reports that individuals in CPTO positions typically stop coding and lose proximity to architecture decisions, production issues, and code reviews.

This week on 20VC with Harry Stebbings and Rory O'Driscoll the open-weights letter that Anthropic did not sign was examined along with the OpenAI agent that broke out of its sandbox and accessed Hugging Face according to [SaaStr](https://www.saastr.com/20vc-x-saastr-jensens-first-tweet-ever-the-agent-that-rewrote-my-code-without-telling-me-and-why-the-pe-turnaround-playbook-is-out-of-road/).

Jensen Huang's first post ever on X was an open-weights manifesto.

TrustRadius’s 2026 B2B Buying Disconnect Report found that 63% of buyers used AI during their purchase journey. The survey of nearly 2,500 technology buyers and vendors showed that 94% of those buyers fact-check AI responses at least some of the time.

AI tools or tools with AI features made up 59% of the purchases buyers made in the past year.

Conga opened a Boston office that serves as its first U.S. hub outside the Houston headquarters. The office opened following the February 2026 acquisition of the PROS B2B business. It holds nearly 15% of Conga’s U.S. workforce.

The Boston location brings Conga closer to customers including Staples, Boston Scientific, and Charles River Laboratories. It also provides access to one of the country’s dynamic technology talent markets.

At SaaStr AI 2026, three sessions featured Sharif Mansour, Head of AI and Product Management Craft at Atlassian overseeing 20+ apps and 450 product managers, Eleanor Dorfman leading commercial and industries sales at Anthropic, and Rory O’Driscoll, a software investor at Scale Venture Partners for 30+ years.

SaaStr states that shorter contracts are now the norm across B2B and AI. According to SaaStr, three-year contracts dropped from 28% of new logos in 2023 to 23% in 2026. Sub-one-year contracts jumped from 4% to 13% in the same period. The publication frames this shift as rational buyer behavior rather than a negotiating tactic.

AI replacement cycles compress every 18 months. A three-year contract signed today might lock buyers into a category that is obsolete by year two.

OpenAI launched Instant Checkout in September 2025 and withdrew it in March 2026 after only about a dozen merchants integrated the feature. Usage stayed low, and shoppers who researched in ChatGPT still completed purchases on retailer sites. OpenAI shifted to a discovery-first model that routes users to merchant apps and storefronts for payment. Google introduced the Universal Commerce Protocol at NRF in January 2026 with Shopify, Etsy, Wayfair, Target, Walmart, and Visa.

Public software companies including Dropbox, PagerDuty, Zoom and DocuSign now report growth rates at or below 5% in their most recent quarters, according to [SaaStr](https://www.saastr.com/the-sub-5-club-the-terminal-state-of-software/).

Dropbox posted 0.8% revenue growth last quarter. Stripping out a winding-down product, growth reached 2%. Total ARR increased 0.3%. Management guidance projects revenue decline between 0.4% and 0.9%.

SaaStr published takeaways from this week's 20VC episode on hiring expertise, token spend, and net new logo growth for B2B companies.

The Apple lawsuit against OpenAI involves stolen files rather than knowledge transfer. In California non-competes do not hold and knowledge travels with the individual. Anthropic founders built a company worth more than $50 billion after walking out with nothing but their brains.

Zoom recorded revenue of $1.239 billion in Q1 FY2027 ended April 30, 2026, representing 5.5% year-over-year growth and exceeding guidance. The company reached an approximate $5 billion annual run rate with full-year FY2027 guidance of $5.08 billion.

Zoom’s full-year FY2026 growth rate rose 130 basis points to 4.4% after previously declining to roughly 3%. Enterprise revenue reached $755.7 million, increasing 7.2% and comprising 61% of total revenue. Online revenue grew 2.8% to $483.3 million.

Apple sued OpenAI for trade secret theft this week. A six-year Apple employee allegedly walked physical prototypes out the door for show-and-tell, encouraged by a 24-year Apple veteran now running OpenAI’s hardware group, according to [SaaStr](https://www.saastr.com/20vc-x-saastr-this-week-apple-sues-openai-the-token-maxing-era-begins-and-the-tam-question-hanging-over-ai-coding/).

The lawsuit signals OpenAI’s hardware ambitions.

AI is making some parts of software easier to emulate, according to [MarTech](https://martech.org/saas-can-no-longer-compete-on-software-alone/). This exposes how little differentiation some vendors had beyond a polished interface, a feature roadmap, and a sales narrative.

Rory O’Driscoll told attendees at SaaStr AI that software is not dead. He said it has become much harder to win after reviewing spending and revenue numbers compiled by his firm. In 2026 hyperscalers are projected to spend roughly $688B on AI capex while the same market is expected to generate about $110B in revenue, according to [SaaStr](https://www.saastr.com/is-software-dead-no-it-just-got-a-lot-harder-to-win-the-saastr-ai-deep-dive-with-rory-odriscoll/).

Higgsfield reached a $500M annualized revenue run rate in June, up from $200M at the end of 2025, according to [SaaStr](https://www.saastr.com/500m-arr-60-engineers-cash-flow-positive-how-higgsfield-actually-runs-with-ceo-alex-mashrabov/). The platform launched in March 2025 and is cash-flow positive. It is now in talks to raise at a reported $5B valuation.

The company operates with roughly 150 people total.

Alta closed a $25 million Series A round led by IN Venture less than a year after launch. The funding supports expansion of the company's coordinated AI agent platform for revenue teams.

Alta reached a $15 million annual run rate with clients including Snowflake, Deel and Atlassian. The company hit its first million in revenue within months of commercializing and is on track for 800% revenue growth this year.

Open Semantic Interchange standardizes metadata schemas across disconnected martech platforms according to [MarTech](https://martech.org/is-open-semantic-interchange-your-data-silo-cure/). The framework seeks to ensure that terms such as account, lead, or campaign metric carry identical meanings across every connected system.

Enterprise platforms currently spend millions of dollars on custom middleware to translate data definitions between systems.

SaaStr published takeaways from a recent 20VC x SaaStr podcast episode with Harry Stebbings and Rory O’Driscoll. The discussion covered Washington lifting the Fable 5 ban, Sam Altman floating a 5% government stake, and China owning top open models, according to [SaaStr](https://www.saastr.com/my-takes-on-this-weeks-20vc-why-openai-giving-the-govt-5-might-make-sense-the-death-of-block-risk-and-why-frontier-models-are-the-cheapest/).

A 5% stake can buy alignment with the number one partner in a...

Willingness to Pay completed 200+ pricing redesigns with an average of 125 days from signed contract to new pricing live in market. Clients include Microsoft, SAP, Samsung, Intel, and Bosch, plus PE and VC-backed B2B companies. The firm recorded zero pricing blow-ups across its portfolio.

Per-seat pricing worked for about 15 years in B2B with three tiers and land-and-expand motions. AI changed two conditions at once.

ServiceTitan crossed a $1B revenue run rate in fiscal Q1 2027 by delivering $268.8M in quarterly revenue, up 25% year over year, according to [SaaStr](https://www.saastr.com/5-interesting-learnings-from-servicetitan-at-1b-in-arr/). The company sells an end-to-end operating system to HVAC, plumbing, electrical, roofing, and garage door contractors.

Revenue reached $268.8M, up 25% from the prior year, placing the company on a roughly $1.08B annualized run rate.

Omnichannel sales unifies customer data and coordinates outreach across all channels to create a continuous buyer experience. Most sales teams still operate in silos where email, phone, chat, and in-person conversations produce fragmented data and inconsistent follow-up. Recent data from Capital One Shopping shows the share of omnichannel shoppers has climbed to 91%.

Washington lifted the 19-day ban on Fable 5. The resolution sets a precedent for a structured pre-approval process before shipping models. Fable is moving to variable per-token pricing in the coming weeks. Most builders are expected to avoid the model at the initial price point.

OpenAI floated the idea that every frontier lab hand the U.S. government a 5% stake. The proposal covers companies including Anthropic. At Anthropic’s valuation that stake equals roughly $50B.

Gamma reached $100M ARR with 50 million users and 600,000 paying subscribers five years after founding, operating profitably with a team of 50. The company achieved the bulk of this growth with zero sales and zero marketing spend, relying instead on word of mouth, according to SaaStr.

Grant Lee and two former Optimizely colleagues founded Gamma to address the blank page problem in presentation tools. Lee built an early prototype after spending excessive time on formatting in Google Slides.

A founder departure shortly after a startup closes venture capital funding occurs more commonly than expected. The recommended first step is to notify investors immediately and state that a solution is being developed.

According to [SaaStr](https://www.saastr.com/dear-saastr-what-happens-if-one-founder-wants-to-quit-when-the-startup/), founders must inform investors without delay.

A customer who had used Adobe Marketo for nearly two decades and served as a reference account decided to churn after the vendor raised pricing at renewal with no new features and a more limited API.

The customer cited broken unsubscribe handling, daily API rate limits, a six-month history cap, and general hostility to agents as reasons for leaving. Three foundation models all indicated they would not send email through Marketo because they could write a better one themselves.

Aurasell has released Agent Builder, a platform capability that lets GTM operators design, orchestrate and run agentic workflows in natural language without writing code. The tool unifies structured and unstructured customer data from across the GTM stack and continuously captures cross-channel conversations.

Most GTM teams advancing AI initiatives operate on incomplete data spread across 15 or more disconnected tools.

SaaStr AI operates a portion of its go-to-market motion through custom agents rather than replacing its CRM. The company maintains Salesforce as the system of record for deals, contacts, sponsorships, registrations, and support tickets while agents handle most interactions.

SaaStr AI runs an AI SDR, a custom AI VP of Marketing named 10K, and QBee, an AI VP of Customer Success. The 10K agent consists of more than 14,000 lines of code across 74 files.

Anthropic exited 2025 at roughly $9 billion in run-rate revenue. By February 2026 the figure reached $14 billion, then $19 billion in March, $30 billion in April, $44 billion in early May, and $47 billion by mid-May, according to [SaaStr](https://www.saastr.com/by-year-end-anthropic-will-out-earn-every-public-software-company-except-microsoft/).

Salesforce runs about $41 billion in revenue. Anthropic's run-rate passed Salesforce in April.

SaaStr discussed outbound sales on an episode of The Agents with Sam Blond, founder and CEO of Monaco. According to [SaaStr](https://www.saastr.com/outbound-isnt-dead-ai-just-radically-changed-how-it-works/), the conversation concluded that outbound remains effective but has shifted from 2021 practices.

The source states that “Outbound is dead” claims are inaccurate. Spray-and-pray cadences no longer succeed.

Toast reported a ~$6.5 billion revenue run rate, reflecting 22% year-over-year growth. Software revenue reached $2.2 billion and grew 26%. The company added roughly 7,000 net new locations in the quarter, bringing the total to approximately 171,000 live locations.

Toast crossed into durable GAAP profitability. Net income more than doubled to $126 million. Free cash flow reached $115 million. Software gross margins hit 81% for the first time.

Vercel launched a lead qualification agent in August 2025 that reduced a 10-person SDR function to one full-time employee in the US plus 20 percent of one person covering Europe and APAC. The agent costs $5,000 per year in infrastructure and tokens and requires 20 percent of one engineer to maintain. According to SaaStr, the change delivered a reported 32x ROI by replacing 10 salaries with compute while running 24/7.

The lead agent began as 20 percent of a single engineer’s time.

HubSpot Sales Blog published a primer on the sales prospecting funnel, a structured set of stages that convert leads into qualified opportunities.

Many sales teams invest heavily in pipeline management while leaving prospecting inconsistent or overly dependent on rep intuition.

On April 1, 2026, a new line item labeled inride – Trade Agent AI appeared in the Tier III co-op claim dropdown inside the Ford dealer portal. The entry treats an autonomous AI agent as a reimbursable marketing expense alongside billboard and radio placements.

Ford’s co-op program, older than the interstate highway system, had previously approved newspaper, television, internet, and digital retail expenses.

Companies quintupled their token spend in the first half of the year according to [SaaStr](https://www.saastr.com/20vc-x-saastr-the-token-roi-crisis-comes-for-everyone-anthropic-wants-chinese-open-source-banned-and-microsoft-has-its-worst-month-since-2000/).

Almost nobody can point to the revenue lift that justified the increase. The discussion was recorded on the last day of June.

Seismic expanded its Aura Agents portfolio to support more revenue-team workflows across enablement, customer conversations and connected execution. The release includes nine new and enhanced agents that embed AI into daily work to address disconnected systems, manual reporting and inconsistent execution.

According to [Demand Gen Report](https://www.demandgenreport.com/industry-news/news-brief/seismic-extends-aura-agents-across-gtm-workflows/53482/), Seismic has released the agents after a...

Legora reached $100M ARR in roughly 18 months selling to global law firms. Sierra hit a $100M ARR run rate in 21 months and works with 40% of the Fortune 50. Decagon tripled revenue year over year to roughly $35M by October 2025 and added more than 100 enterprise logos.

Siva Rajamani, CEO of Everstage, has reviewed 300+ enterprise compensation plans and states that 90% contain the same mistakes.

Sales compensation functions as the primary lever in go-to-market strategy rather than a back-office cost center. It serves as the connection between stated company intent and actual rep actions.

2X announced on June 10 the acquisition of Knownwell, an AIaaS platform specializing in agentic artificial intelligence engineering, commercial intelligence, and next-generation GTM systems. The transaction values the combined company at more than $400 million according to [Demand Gen Report](https://www.demandgenreport.com/industry-news/news-brief/2x-acquires-knownwell-to-build-the-first-gtm-human-agentic-services-company/53395/).

2X, a subscription-based B2B go-to-market services company,...

Snowflake pitched its platform as a System of Intelligence at this week’s Snowflake Summit ’26. The company introduced tools that combine AI agents, governance, customer data and business operations in one environment.

Snowflake rebranded several AI offerings and launched CoWork and CoCo as building blocks for AI-powered workflows. It also released Cortex Sense, a context layer that supplies company-specific language, processes and business rules to AI systems.

Salesforce signed a definitive agreement to acquire Contentful. The company plans to combine the platform with its Data 360 and Agentforce offerings to deliver personalized, AI-assembled experiences at scale across channels.

Many enterprises currently rely on static, channel-specific content.

Nearly half of B2B SaaS companies have cut or reduced marketing roles because of AI. Most reductions occurred through quietly stopping backfills and allowing attrition to shrink teams, according to MarTech.

Wynter’s report “How B2B Marketing Actually Uses AI” surveyed 100 directors, VPs, and heads of marketing at mid-market and enterprise SaaS companies.

Parsnipp has launched an AI Search and GEO platform that models full buyer research journeys to measure brand visibility inside generative AI systems.

The Seattle-based company uses persona-based agents and multi-turn interactions rather than single-prompt testing. The platform covers brand analytics across ChatGPT, Gemini, Claude, Grok, and Perplexity, plus competitor tracking, prompt and citation analysis, GEO content optimization, search personas, and AI readiness recommendations.

According to two new surveys released by Gartner at the Gartner CSO & Sales Leader Conference, B2B buyers now use an average of seven information sources during purchases, with 45% employing GenAI primarily to gather vendor and product information. Buyers reported a strong preference for low-friction experiences, as 67% favor a sales-rep-free process and 70% prefer a completely digital, self-service buying experience.

The Gartner survey of B2B buyers found that 69% prefer to validate...

Xactly launched its Fleet of Agents and Intelligence Studio to expand the Xactly Intelligent Revenue Platform.

The Fleet of Agents includes builder agents, workflow agents, and optimization agents. Early examples are the Incent Plan Configuration Agent and the Dispute Management Agent.

Intuit announced this week it will cut approximately 3,000 jobs, representing 17 percent of its global workforce. The move affects the 11 million businesses that use Mailchimp. Mailchimp is not shutting down, but Intuit is reducing investments in the platform according to [MarTech](https://martech.org/what-intuits-layoffs-mean-for-mailchimp-customers/).

Intuit purchased Mailchimp for $12 billion as part of its small-business strategy.

Marketing leaders face growing pressures as AI transforms how brands gain visibility, with only 49% of Fortune 500 top marketers holding the CMO title, down from 55% a year ago, according to a Forrester report cited in a MarTech article. Over one in five Fortune 500 companies have changed their entire marketing leadership in the past 12 months, and the average CMO tenure has fallen to 3.9 years, the shortest in the C-suite.

G2 has released new product capabilities to help MarTech software companies build trust in the era of AI-driven buying, including tools like the Model Context Protocol (MCP) powered by Claude, according to Demand Gen Report. These features aim to enhance AI-driven buying with trusted data signals, as B2B buyers increasingly rely on AI search for software evaluation.

In a recent episode of Conversation with MarTech, Naman Khan, who serves as CMO at Reevo, discusses the growing shift from fragmented best-of-breed tech stacks to unified, AI-native operating systems within revenue teams. Khan, having previously worked for Salesforce and Dropbox, highlights how these stacks impose an integration tax due to brittle APIs that result in data loss and inefficient sales processes, according to...

Organizations have long treated enterprise content as a storage issue, organizing documents across shared drives, PDFs, presentations, and internal systems, according to [MarTech](https://martech.org/you-could-already-have-the-data-ai-needs-to-deliver-value/).

Anthropic has crossed a $30 billion revenue run rate amid widespread deployment of AI agents in core workflows, but 82% of companies' CIOs admit they cannot govern these agents' actions, turning potential gains into liabilities. This situation highlights an unpriced liability operating at production speed, as described in the concept of the Shadow Ledger, a financial register that accumulates from AI agents making commitments without authority, contradicting outputs, or producing unexplained...

Twilio announced a new conversation layer today at SIGNAL 2026, comprising three components designed to connect data, channels, and both human and AI agents for a continuous customer experience, addressing fragmented interactions across chat, voice, and email.

As discussions around the 'SaaSpocalypse' highlight companies replacing software vendors and IT services with AI-enabled tools, marketers are reassessing which platforms remain essential in their stacks, according to [MarTech](https://martech.org/why-affiliate-marketing-still-needs-humans-in-the-ai-era/).

The 2025 MarTech Replacement Survey indicates a broad-based drop in martech replacement activity, with marketing automation falling from 31.1% in 2024 to 19.4% in 2025, CRM decreasing from 22.1% to 9.7%, and email platforms dropping from 24.3% to 13.7%. This shift marks a departure from previous years of routine replacements, as reported in the survey.

Shakeel Khan joined Forrester as principal analyst for revenue operations in October. The appointment follows seven years in sales roles selling car rentals, telecom voice and data solutions, and cybersecurity services.

Khan previously worked in sales operations and revenue operations at Neustar, Verisign, and several private equity-backed firms. He holds an M.S.

A SaaStr post provides stage-by-stage hiring guidance for B2B SaaS companies growing from zero to $10 million in annual recurring revenue. The guidance states that every hire has outsized impact with little redundancy in this range.

Founders should lead sales and close the first 10-20 customers to refine the pitch. Companies may hire 1-2 scrappy AEs or SDRs for lead gen support.

SaaStr states that most founders and VPs of Sales and CROs later wish they had specialized their sales teams earlier instead of using round-robin assignment across all leads. The publication advises splitting account executive teams by factors that drive efficiency for the specific business, such as geography, industry, company size, or deal size, and to begin specialization as early as possible.

SaaStr notes that splitting by company size works once a team has two or three sales reps hitting...

A SaaStr article states that companies can determine whether a new VP Sales hire will work out within 30 days by applying two specific tests focused on recruiting and team management.

The article explains that the majority of first VP Sales hires in SaaS companies do not remain in the role for 12 months. It asserts that the determination can be made in 30 days rather than waiting for revenue outcomes.