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Salesforce recently released a suite of B2B Commerce updates that includes a 24/7 Buyer Agent built directly into B2B Commerce on Agentforce. The updates add agentic commerce, intent-driven search, omni-channel buying, and headless extensibility.
The Buyer Agent lets customers find products, manage orders, and complete purchases through natural conversation on channels such as WhatsApp and SMS. It recommends products with rich visuals instead of plain text.
commercetools partnered with Mirion Technologies to release the B2B Intake Agent, an AI capability that ingests order requests from emails, PDFs, spreadsheets, and CSV files and converts them into ready-to-action quotes and carts.
The commercetools B2B Intake Agent extracts order details from incoming requests, automatically matches SKUs, quantities, and product information to catalog data, and routes requests to the correct business unit, customer account, and pricing structure.