commercetools Launches B2B Intake Agent with Mirion Technologies

commercetools partnered with Mirion Technologies to release the B2B Intake Agent, an AI capability that ingests order requests from emails, PDFs, spreadsheets, and CSV files and converts them into ready-to-action quotes and carts.

Agent Capabilities

The commercetools B2B Intake Agent extracts order details from incoming requests, automatically matches SKUs, quantities, and product information to catalog data, and routes requests to the correct business unit, customer account, and pricing structure. It generates draft quotes and carts directly from the ingested requests and supports integration with CRM and service platforms such as Zendesk through an API-first architecture.

Manual Process Reduction

B2B sales reps currently spend 70% of their time on manual re-entry of product data, pricing, and quantities. The Intake Agent reduces quote turnaround from hours or days into minutes according to Demand Gen Report.

Partnership Context

The partnership builds on commercetools’ autonomous commerce vision. Shiri Mosenson-Erez, Chief Product Officer at commercetools, stated that the tool applies AI to create immediate value inside real workflows. Matthew Maddox, VP of Digital Commerce at Mirion, noted that speed and accuracy both matter for manufacturers handling complex products and that the agent helps teams focus on customer needs. The results include improved productivity, lower operational costs, and faster customer response according to Demand Gen Report.