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#checkout-friction

2 stories tagged #checkout-friction.

A modern cashless payment system using a tablet and card for seamless transactions.
Demand Gen

Demand Gen Report on Checkout Friction in B2B Deals

According to Demand Gen Report, B2B marketers have traditionally viewed conversion as a single event, such as clicking a 'Buy Now' button or handing off to sales, but this overlooks the broader evaluation process where buyers abandon deals due to issues like unclear pricing, slow pages, mandatory account creation, limited payment options, and procurement friction. Today’s buyers abandon transactions when these elements undermine confidence, as detailed in the report.

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A customer making a contactless payment with a smartphone at a grocery store checkout counter.
RevOps

Checkout Friction Undermines B2B Deals, Demand Gen Report Warns

B2B marketers have traditionally viewed conversion as a single event, such as clicking a 'Buy Now' button or handing off to sales, but buyers often abandon deals earlier when experiences like unclear pricing and slow pages erode confidence, according to [Demand Gen Report](https://www.demandgenreport.com/demanding-views/the-demand-engine-why-checkout-friction-is-killing-b2b-deals/52684/).

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