#twilio

Twilio announced three new platform capabilities today at SIGNAL 2026 to address fragmented customer conversations, aiming to connect data, channels, and both human and AI agents into a single, continuous experience, according to [MarTech](https://martech.org/twilio-launches-conversation-layer-to-unify-ai-and-human-interactions/).

Twilio announced three new platform capabilities at SIGNAL 2026 to address fragmented customer journeys, where users repeat information across channels like chat, voice, and email, according to [MarTech](https://martech.org/twilio-launches-conversation-layer-to-unify-ai-and-human-interactions/).

Twilio announced a new conversation layer today at SIGNAL 2026, comprising three components designed to connect data, channels, and both human and AI agents for a continuous customer experience, addressing fragmented interactions across chat, voice, and email.

Twilio launched a new set of platform capabilities at SIGNAL 2026 to address fragmented customer conversations that fail to carry context across interactions, according to [MarTech](https://martech.org/twilio-launches-conversation-layer-to-unify-ai-and-human-interactions/).