Salesforce announced on September 10, 2026, that it has completed its acquisition of Fin, formerly Intercom. The move adds Fin's customer agent platform and technical AI team to Salesforce along with its global customer base of more than 30,000 companies, according to [Salesforce News](https://www.salesforce.com/news/press-releases/2026/09/10/salesforce-completes-acquisition-of-fin/).
Fin's platform is powered by the Fin model suite of proprietary AI models trained for customer experience.