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Salesforce Inc. has agreed to buy Cresta Intelligence Inc. for a reported $2.7 billion. The cloud giant announced the deal late Monday without disclosing financial terms, though The Information reported the $2.7 billion figure.
The transaction marks Salesforce's second multibillion-dollar purchase in the customer service market this year. It previously agreed to acquire Fin Inc., formerly Intercom Inc., for $3.6 billion. Salesforce also signed a $5.66 billion deal to buy Braze Inc. last month.
Salesforce announced on September 10, 2026, that it has completed its acquisition of Fin, formerly Intercom. The move adds Fin's customer agent platform and technical AI team to Salesforce along with its global customer base of more than 30,000 companies, according to [Salesforce News](https://www.salesforce.com/news/press-releases/2026/09/10/salesforce-completes-acquisition-of-fin/).
Fin's platform is powered by the Fin model suite of proprietary AI models trained for customer experience.