2 stories tagged #customer-feedback.
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SurveyMonkey introduced a reimagined platform on Sept. 1 that centers real human feedback in AI decisions through conversational survey building and automated analysis.
SurveyMonkey’s September 2026 relaunch addresses a gap where 83% of business owners view customer feedback as useful for decisions but only 54% collect it more than once or twice a year, according to [Demand Gen Report](https://www.demandgenreport.com/industry-news/news-brief/surveymonkey-unveils-platform-upgrades/54433/).
Clozd’s Dani Talbot stated at B2BMX 2026 that revenue teams miss critical buyer signals when relying on internal assumptions. She presented a five-step process to turn customer feedback into business action and positioned AI-powered interviews as a scalable method to gather deeper buyer insight for sales, marketing, and product teams, according to [Demand Gen...