SaaStr published guidance on ACV sizes at which B2B companies typically add dedicated account managers.
Below $8K-$10K ACV, companies cannot afford dedicated account managers, according to SaaStr. They must instead systematize onboarding and support through self-serve options plus a lean support team. The unit economics do not support humans performing 30 or more days of embedded work per customer. In early stages, companies should still prioritize making early customers successful.