Mosaic AI Launches Enterprise Platform as Agentforce Alternative
Mosaic AI introduced an enterprise AI platform that connects data across hundreds of tools and cuts operational costs by up to 30 percent for B2B support teams.
Mosaic AI Debuts Enterprise Platform
Mosaic AI launched an enterprise AI platform built by AI PhDs that connects fragmented data across hundreds of tools and reduces operational costs by up to 30 percent according to Demand Gen Report. The platform serves as an alternative to Agentforce for B2B support teams. Customers achieve proof of value in a five-day pilot.
Shift From Ask-AI to B2B Platform
The launch marks the company's shift from Ask-AI, an enterprise AI assistant, to a platform built for B2B organizations where support teams manage large product portfolios, fragmented systems and technical customer needs. Mosaic starts in Customer Support where case volume, backlog and cost-to-serve are easiest to measure, then extends into Customer Success and Sales. The platform deflects cases, surfaces answers and account history, and recommends next steps for agents.
Customer Results
AssetWorks reduced the cost to resolve a support case by 39 percent within 90 days according to Demand Gen Report. Point of Rental reduced case resolution time by 44 percent and reached 92 percent CSAT. AssetWorks scaled its Mosaic deployment from production pilot to full adoption across multiple business units in under 10 weeks. Customers typically see proof of value in a five-day pilot and deploy across a support organization with implementation handled by Mosaic.
Business Growth
Mosaic has tripled revenue and average annual contract value over the past year and signed nearly $1 million in new ARR this year, including multiple six-figure enterprise deals according to Demand Gen Report. The platform powers a suite of ready-made agentic AI products that deploy in weeks.
